{ "actions": { "begin_1": { "name": "begin", "params": { "description": "" }, "cases": { "next": "set_49" }, "pos": { "x": 4, "y": 0 }, "links": { "next": { "points": [ { "cx": 810, "cy": 70 }, { "cx": 810, "cy": 125 }, { "cx": 810, "cy": 180 } ], "text_pos": 0.2 } } }, "ivr_2": { "name": "ivr", "params": { "description": "", "play": [ { "type": "speech", "name": "%PLAY_IVR%", "tts": { "folder": "b1giqb9no4enfheittff", "is_use_folder": false, "key": "AQAAAAAJ1M1DAATuweeNnIvR0kbtudFglzCR4Ac", "is_use_key": false, "lang": "ru-RU", "is_use_lang": false, "voice": "zahar", "is_use_voice": false, "speed": "1.2", "is_use_speed": false, "emotion": "good", "is_use_emotion": false }, "location": "", "group": "", "variable_type": "" } ], "ivr": [], "playback_interruption": true, "volume_interruption": 33, "asr_chunk_duration": 200, "asr_vad": false, "asr_wait_start": true, "wait_time": 10, "extension_dialing": true, "direct_call_to_extension": true, "term_char": "", "max_digits": "3", "interdigit_timeout": 2, "use_calling_iface": false, "asr_service": "asr.tester.uc:8000" }, "cases": { "Extension": "condition_4", "No Match": "condition_27" }, "pos": { "x": 4, "y": 5 }, "links": { "Extension": { "points": [ { "cx": 810, "cy": 820 }, { "cx": 810, "cy": 875 }, { "cx": 810, "cy": 930 } ], "text_pos": 0.2 }, "No Match": { "points": [ { "cx": 810, "cy": 820 }, { "cx": 900, "cy": 950 }, { "cx": 990, "cy": 1080 } ], "text_pos": 0.2 } } }, "condition_4": { "name": "condition", "params": { "description": "Если распонали и есть номер, переходит по 0", "conditions": [ { "code": "0", "condition": "(%ASR_RECOGNIZED%<>\"\")and(%ASR_NUMBER%<>\"\")" } ] }, "cases": { "0": "condition_23", "False": "condition_27" }, "pos": { "x": 4, "y": 6 }, "links": { "0": { "points": [ { "cx": 810, "cy": 970 }, { "cx": 720, "cy": 1025 }, { "cx": 630, "cy": 1080 } ], "text_pos": 0.2 }, "False": { "points": [ { "cx": 810, "cy": 970 }, { "cx": 900, "cy": 1025 }, { "cx": 990, "cy": 1080 } ], "text_pos": 0.2 } } }, "set_10": { "name": "set", "params": { "description": "", "variables": [ { "key": "EXTENSION", "value": "%ASR_NUMBER%" } ] }, "cases": { "next": "dial_11" }, "pos": { "x": 3, "y": 11 }, "links": { "next": { "points": [ { "cx": 630, "cy": 1720 }, { "cx": 630, "cy": 1775 }, { "cx": 630, "cy": 1830 } ], "text_pos": 0.2 } } }, "dial_11": { "name": "dial", "params": { "description": "", "numbers": "%EXTENSION%", "noanswer_timeout": 55, "use_calling_iface": true }, "cases": { "Busy/No answer": "undefined", "Error": "undefined" }, "pos": { "x": 3, "y": 12 }, "links": { "Busy/No answer": { "points": [ { "cx": 630, "cy": 1870 }, { "cx": 630, "cy": 1925 }, { "cx": 630, "cy": 1980 } ], "text_pos": 0.2, "pos": { "x": 3, "y": 13 } }, "Error": { "points": [ { "cx": 630, "cy": 1870 }, { "cx": 540, "cy": 1925 }, { "cx": 450, "cy": 1980 } ], "text_pos": 0.2, "pos": { "x": 2, "y": 13 } } } }, "goto_17": { "name": "goto", "params": { "description": "", "max_hops": "2", "goto": "set_40" }, "cases": { "Exit": "play_18", "Goto": "set_40" }, "pos": { "x": 6, "y": 14 }, "links": { "Exit": { "points": [ { "cx": 1170, "cy": 2170 }, { "cx": 1170, "cy": 2225 }, { "cx": 1170, "cy": 2280 } ], "text_pos": 0.2 }, "Goto": { "points": [ { "cx": 1170, "cy": 2170 }, { "cx": 1170, "cy": 1325 }, { "cx": 810, "cy": 480 } ], "text_pos": 0.2 } } }, "play_18": { "name": "play", "params": { "description": "", "play": [ { "type": "speech", "name": "Исчерпан лимит попыток. До свид+ания-.", "tts": { "folder": "b1giqb9no4enfheittff", "is_use_folder": false, "key": "AQAAAAAJ1M1DAATuweeNnIvR0kbtudFglzCR4Ac", "is_use_key": false, "lang": "ru-RU", "is_use_lang": false, "voice": "zahar", "is_use_voice": false, "speed": "1.2", "is_use_speed": false, "emotion": "neutral", "is_use_emotion": true }, "location": "", "group": "", "variable_type": "" } ], "replay": "1" }, "cases": { "next": "undefined" }, "pos": { "x": 6, "y": 15 }, "links": { "next": { "points": [ { "cx": 1170, "cy": 2320 }, { "cx": 1170, "cy": 2375 }, { "cx": 1170, "cy": 2430 } ], "text_pos": 0.2, "pos": { "x": 6, "y": 16 } } } }, "play_19": { "name": "play", "params": { "description": "", "play": [ { "type": "speech", "name": "Соединяю.", "tts": { "folder": "b1giqb9no4enfheittff", "is_use_folder": false, "key": "AQAAAAAJ1M1DAATuweeNnIvR0kbtudFglzCR4Ac", "is_use_key": false, "lang": "ru-RU", "is_use_lang": false, "voice": "zahar", "is_use_voice": false, "speed": "1.2", "is_use_speed": false, "emotion": "good", "is_use_emotion": false }, "location": "", "group": "", "variable_type": "" } ], "replay": "1" }, "cases": { "next": "set_10" }, "pos": { "x": 3, "y": 10 }, "links": { "next": { "points": [ { "cx": 630, "cy": 1570 }, { "cx": 630, "cy": 1625 }, { "cx": 630, "cy": 1680 } ], "text_pos": 0.2 } } }, "rpc_20": { "name": "rpc", "params": { "description": "", "type": "HTTP", "url": "http://%ASR_SERVICE%/%ASR_NEGATIVE_URL%", "method": "HEAD", "request_timeout": 0, "headers": [], "max_bytes": "10000", "expected_encoding": "utf", "rpc_comm": [] }, "cases": { "Error": "set_24" }, "pos": { "x": 5, "y": 11 }, "links": { "Error": { "points": [ { "cx": 990, "cy": 1720 }, { "cx": 990, "cy": 1775 }, { "cx": 990, "cy": 1830 } ], "text_pos": 0.2 } } }, "rpc_21": { "name": "rpc", "params": { "description": "", "type": "HTTP", "url": "http://%ASR_SERVICE%/%ASR_POSITIVE_URL%", "method": "HEAD", "request_timeout": 0, "headers": [], "max_bytes": "10000", "expected_encoding": "utf", "rpc_comm": [] }, "cases": { "Error": "set_25" }, "pos": { "x": 2, "y": 8 }, "links": { "Error": { "points": [ { "cx": 450, "cy": 1270 }, { "cx": 450, "cy": 1325 }, { "cx": 450, "cy": 1380 } ], "text_pos": 0.2 } } }, "condition_22": { "name": "condition", "params": { "description": "", "conditions": [ { "code": "0", "condition": "(%ASR_NEGATIVE_URL%<>\"\")" } ] }, "cases": { "0": "rpc_20", "False": "set_26" }, "pos": { "x": 6, "y": 10 }, "links": { "0": { "points": [ { "cx": 1170, "cy": 1570 }, { "cx": 1080, "cy": 1625 }, { "cx": 990, "cy": 1680 } ], "text_pos": 0.2 }, "False": { "points": [ { "cx": 1170, "cy": 1570 }, { "cx": 1170, "cy": 1775 }, { "cx": 1170, "cy": 1980 } ], "text_pos": 0.2 } } }, "condition_23": { "name": "condition", "params": { "description": "", "conditions": [ { "code": "0", "condition": "(%ASR_POSITIVE_URL%<>\"\")" } ] }, "cases": { "0": "rpc_21", "False": "play_19" }, "pos": { "x": 3, "y": 7 }, "links": { "0": { "points": [ { "cx": 630, "cy": 1120 }, { "cx": 540, "cy": 1175 }, { "cx": 450, "cy": 1230 } ], "text_pos": 0.2 }, "False": { "points": [ { "cx": 630, "cy": 1120 }, { "cx": 630, "cy": 1325 }, { "cx": 630, "cy": 1530 } ], "text_pos": 0.2 } } }, "set_24": { "name": "set", "params": { "description": "", "variables": [ { "key": "ASR_NEGATIVE_URL", "value": "" } ] }, "cases": { "next": "set_26" }, "pos": { "x": 5, "y": 12 }, "links": { "next": { "points": [ { "cx": 990, "cy": 1870 }, { "cx": 1080, "cy": 1925 }, { "cx": 1170, "cy": 1980 } ], "text_pos": 0.2 } } }, "set_26": { "name": "set", "params": { "description": "CALL_REF дабы asr различал распознавание с самого начала и уточнение", "variables": [ { "key": "CALL_REF", "value": "%CALL_REF%_1" } ] }, "cases": { "next": "goto_17" }, "pos": { "x": 6, "y": 13 }, "links": { "next": { "points": [ { "cx": 1170, "cy": 2020 }, { "cx": 1170, "cy": 2075 }, { "cx": 1170, "cy": 2130 } ], "text_pos": 0.2 } } }, "set_25": { "name": "set", "params": { "description": "", "variables": [ { "key": "ASR_POSITIVE_URL", "value": "" } ] }, "cases": { "next": "play_19" }, "pos": { "x": 2, "y": 9 }, "links": { "next": { "points": [ { "cx": 450, "cy": 1420 }, { "cx": 540, "cy": 1475 }, { "cx": 630, "cy": 1530 } ], "text_pos": 0.2 } } }, "condition_27": { "name": "condition", "params": { "description": "Переходим: по 3 - если контакт не найден; по 2 - если у контакта не номера; по 1 - если первое уточнение; по 0 - если текущуе уточнение не равно предыдущему; по False (все остальные кейсы) - текущее уточнение совпадает с предыдущим.", "conditions": [ { "code": "3", "condition": "(%ASR_ANSWER%=%CONTACT_NOT_FOUND_TRY_AGAIN%)" }, { "code": "2", "condition": "(%ASR_ANSWER%=%CONTACT_NO_NUMBER%)" }, { "code": "1", "condition": "(%ASR_ANSWER%<>\"\")and(%ASR_CLARIFICATION%=\"\")" }, { "code": "0", "condition": "(%ASR_ANSWER%<>\"\")and(%ASR_CLARIFICATION%<>\"\")and(%ASR_ANSWER%<>%ASR_CLARIFICATION%)" } ] }, "cases": { "0": "set_14", "1": "set_14", "2": "play_51", "3": "play_50", "False": "play_53" }, "pos": { "x": 5, "y": 7 }, "links": { "0": { "points": [ { "cx": 990, "cy": 1120 }, { "cx": 1170, "cy": 1175 }, { "cx": 1350, "cy": 1230 } ], "text_pos": 0.6464285714285715 }, "1": { "points": [ { "cx": 990, "cy": 1120 }, { "cx": 1226, "cy": 1082 }, { "cx": 1350, "cy": 1230 } ], "text_pos": 0.2 }, "2": { "points": [ { "cx": 990, "cy": 1120 }, { "cx": 900, "cy": 1175 }, { "cx": 810, "cy": 1230 } ], "text_pos": 0.5 }, "3": { "points": [ { "cx": 990, "cy": 1120 }, { "cx": 990, "cy": 1175 }, { "cx": 990, "cy": 1230 } ], "text_pos": 1 }, "False": { "points": [ { "cx": 990, "cy": 1120 }, { "cx": 1080, "cy": 1175 }, { "cx": 1170, "cy": 1230 } ], "text_pos": 0.5 } } }, "set_29": { "name": "set", "params": { "description": "", "variables": [ { "key": "FOR_FINAL", "value": "%ASR_ANSWER%" }, { "key": "ASR_CLARIFICATION", "value": "" }, { "key": "ASR_ANSWER", "value": "" }, { "key": "ASR_RECOGNIZED", "value": "" }, { "key": "ASR_NUMBER", "value": "" } ] }, "cases": { "next": "condition_22" }, "pos": { "x": 6, "y": 9 }, "links": { "next": { "points": [ { "cx": 1170, "cy": 1420 }, { "cx": 1170, "cy": 1475 }, { "cx": 1170, "cy": 1530 } ], "text_pos": 0.2 } } }, "condition_33": { "name": "condition", "params": { "description": "", "conditions": [ { "code": "0", "condition": "%CGPN%=5001" } ] }, "cases": { "0": "ivr_34", "False": "set_40" }, "pos": { "x": 4, "y": 2 }, "links": { "0": { "points": [ { "cx": 810, "cy": 370 }, { "cx": 990, "cy": 425 }, { "cx": 1170, "cy": 480 } ], "text_pos": 0.2 }, "False": { "points": [ { "cx": 810, "cy": 370 }, { "cx": 810, "cy": 425 }, { "cx": 810, "cy": 480 } ], "text_pos": 0.2 } } }, "ivr_34": { "name": "ivr", "params": { "description": "", "play": [ { "type": "tone", "name": "tone://?f1=500&f2=0&on_msec=1000&off_msec=0&duration=500", "location": "", "group": "", "tts": "", "variable_type": "" } ], "ivr": [], "playback_interruption": true, "volume_interruption": 0, "asr_chunk_duration": 200, "asr_vad": false, "asr_wait_start": true, "asr_delay": 0, "wait_time": 11, "extension_dialing": true, "direct_call_to_extension": true, "max_digits": "3", "interdigit_timeout": 2, "use_calling_iface": true, "asr_service": "asr.tester.uc:8000" }, "cases": { "Extension": "goto_35", "No Match": "goto_36" }, "pos": { "x": 6, "y": 3 }, "links": { "Extension": { "points": [ { "cx": 1170, "cy": 520 }, { "cx": 1170, "cy": 575 }, { "cx": 1170, "cy": 630 } ], "text_pos": 0.2 }, "No Match": { "points": [ { "cx": 1170, "cy": 520 }, { "cx": 1260, "cy": 575 }, { "cx": 1350, "cy": 630 } ], "text_pos": 0.2 } } }, "goto_35": { "name": "goto", "params": { "description": "", "max_hops": "1", "goto": "condition_4" }, "cases": { "Exit": "undefined", "Goto": "condition_4" }, "pos": { "x": 6, "y": 4 }, "links": { "Exit": { "points": [ { "cx": 1170, "cy": 670 }, { "cx": 1170, "cy": 725 }, { "cx": 1170, "cy": 780 } ], "text_pos": 0.2, "pos": { "x": 6, "y": 5 } }, "Goto": { "points": [ { "cx": 1170, "cy": 670 }, { "cx": 1170, "cy": 800 }, { "cx": 810, "cy": 930 } ], "text_pos": 0.2 } } }, "goto_36": { "name": "goto", "params": { "description": "", "max_hops": "1", "goto": "condition_27" }, "cases": { "Exit": "undefined", "Goto": "condition_27" }, "pos": { "x": 7, "y": 4 }, "links": { "Exit": { "points": [ { "cx": 1350, "cy": 670 }, { "cx": 1350, "cy": 725 }, { "cx": 1350, "cy": 780 } ], "text_pos": 0.2, "pos": { "x": 7, "y": 5 } }, "Goto": { "points": [ { "cx": 1350, "cy": 670 }, { "cx": 1350, "cy": 875 }, { "cx": 990, "cy": 1080 } ], "text_pos": 0.2 } } }, "set_40": { "name": "set", "params": { "description": "", "variables": [ { "key": "PLAY_IVR", "value": "Произнесите имя и фамилию абонента." } ] }, "cases": { "next": "ivr_2" }, "pos": { "x": 4, "y": 3 }, "links": { "next": { "points": [ { "cx": 810, "cy": 520 }, { "cx": 810, "cy": 650 }, { "cx": 810, "cy": 780 } ], "text_pos": 0.2 } } }, "set_49": { "name": "set", "params": { "description": "", "variables": [ { "key": "CONTACT_NOT_FOUND_TRY_AGAIN", "value": "Запрашиваемый контакт не найден, попробуйте еще раз" }, { "key": "CONTACT_NO_NUMBER", "value": "У запрашиваемого контакта отсутствует телефон." } ] }, "cases": { "next": "condition_33" }, "pos": { "x": 4, "y": 1 }, "links": { "next": { "points": [ { "cx": 810, "cy": 220 }, { "cx": 810, "cy": 275 }, { "cx": 810, "cy": 330 } ], "text_pos": 0.2 } } }, "play_50": { "name": "play", "params": { "description": "Проиграть, что контакт не найден", "play": [ { "type": "speech", "name": "Запрашиваемый контакт не найден", "tts": { "folder": "b1giqb9no4enfheittff", "is_use_folder": false, "key": "AQAAAAAJ1M1DAATuweeNnIvR0kbtudFglzCR4Ac", "is_use_key": false, "lang": "ru-RU", "is_use_lang": false, "voice": "zahar", "is_use_voice": false, "speed": "1.2", "is_use_speed": false, "emotion": "good", "is_use_emotion": false }, "location": "", "group": "", "variable_type": "" } ], "replay": "1" }, "cases": { "next": "set_29" }, "pos": { "x": 5, "y": 8 }, "links": { "next": { "points": [ { "cx": 990, "cy": 1270 }, { "cx": 1080, "cy": 1325 }, { "cx": 1170, "cy": 1380 } ], "text_pos": 0.2 } } }, "play_51": { "name": "play", "params": { "description": "Проиграть, что у контакта нет номера", "play": [ { "type": "speech", "name": "%CONTACT_NO_NUMBER%", "tts": { "folder": "b1giqb9no4enfheittff", "is_use_folder": false, "key": "AQAAAAAJ1M1DAATuweeNnIvR0kbtudFglzCR4Ac", "is_use_key": false, "lang": "ru-RU", "is_use_lang": false, "voice": "zahar", "is_use_voice": false, "speed": "1.2", "is_use_speed": false, "emotion": "good", "is_use_emotion": false }, "location": "", "group": "", "variable_type": "" } ], "replay": "1" }, "cases": { "next": "set_29" }, "pos": { "x": 4, "y": 8 }, "links": { "next": { "points": [ { "cx": 810, "cy": 1270 }, { "cx": 990, "cy": 1325 }, { "cx": 1170, "cy": 1380 } ], "text_pos": 0.2 } } }, "set_14": { "name": "set", "params": { "description": "Выставляем признак уточнения ASR_CLARIFICATION в ASR_ANSWER, в PLAY_IVR выставляем уточнение из ASR_ANSWER. Переменные ASR(ASR_ANSWER, ASR_RECOGNIZED, ASR_NUMBER) зануляем", "variables": [ { "key": "ASR_CLARIFICATION", "value": "%ASR_ANSWER%" }, { "key": "PLAY_IVR", "value": "%ASR_ANSWER%" }, { "key": "ASR_ANSWER", "value": "" }, { "key": "ASR_RECOGNIZED", "value": "" }, { "key": "ASR_NUMBER", "value": "" } ] }, "cases": { "next": "goto_54" }, "pos": { "x": 7, "y": 8 }, "links": { "next": { "points": [ { "cx": 1350, "cy": 1270 }, { "cx": 1350, "cy": 1400 }, { "cx": 1350, "cy": 1530 } ], "text_pos": 0.2 } } }, "goto_54": { "name": "goto", "params": { "description": "Если блок set_14 будет переходить на прямую в блок play_42, то web-conf не сможет отобраить скрипт, поэтому используем блок goto_54 для перехода в блок play_42.", "max_hops": "30", "goto": "ivr_2" }, "cases": { "Exit": "play_18", "Goto": "ivr_2" }, "pos": { "x": 7, "y": 10 }, "links": { "Exit": { "points": [ { "cx": 1350, "cy": 1570 }, { "cx": 1260, "cy": 1925 }, { "cx": 1170, "cy": 2280 } ], "text_pos": 0.7 }, "Goto": { "points": [ { "cx": 1350, "cy": 1570 }, { "cx": 1260, "cy": 1175 }, { "cx": 810, "cy": 780 } ], "text_pos": 0.2 } } }, "play_53": { "name": "play", "params": { "description": "Проиграть, что не удалось уточнить", "play": [ { "type": "speech", "name": "Не удалось уточнить абонента.", "tts": { "folder": "b1giqb9no4enfheittff", "is_use_folder": false, "key": "AQAAAAAJ1M1DAATuweeNnIvR0kbtudFglzCR4Ac", "is_use_key": false, "lang": "ru-RU", "is_use_lang": false, "voice": "zahar", "is_use_voice": false, "speed": "1.2", "is_use_speed": false, "emotion": "good", "is_use_emotion": false }, "location": "", "group": "", "variable_type": "" } ], "replay": "1" }, "cases": { "next": "set_29" }, "pos": { "x": 6, "y": 8 }, "links": { "next": { "points": [ { "cx": 1170, "cy": 1270 }, { "cx": 1170, "cy": 1325 }, { "cx": 1170, "cy": 1380 } ], "text_pos": 0.2 } } } }, "name": "ASR", "description": "Скрипт для Автосекретаря.", "version": "3.14.16.1.5", "settings": { "time_zone": "GMT+7", "speech": { "folder": "b1giqb9no4enfheittff", "key": "", "lang": "ru-RU", "voice": "zahar", "speed": "1.2", "emotion": "good", "terminate_if_tts_failed": false }, "park": { "zone": "default", "site": "local" } }, "id": "myx9fia0rcf83v21ASR" }