Hc_agent - Управление агентами виртуального call-центра
Hс_agent_clean
Команда позволяет очистить свойства определенных агентов виртуального call-центра.
Аналог команды в CoCon:
/domain/<DOMAIN>/cc/agent/clean
Метод HTTP-запроса:
POST
Шаблон HTTP-запроса:
http://host:port/commands/agent_clean
Код HTTP-ответа:
- 200 – в случае успеха;
- 404 – в случае ошибки.
XSD-схема XML-файла запроса/ответа:
<?xml version="1.0" encoding="UTF-8"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified">
<xs:include schemaLocation="error.xsd"/>
<!--Property name-->
<xs:complexType name="propertyNameType">
<xs:attribute name="name" type="xs:string" use="required"/>
</xs:complexType>
<!--warningReasonType-->
<xs:simpleType name="warningReasonType">
<xs:restriction base="xs:string">
<xs:enumeration value="not_exists"/>
</xs:restriction>
</xs:simpleType>
<!--warningsType-->
<xs:complexType name="warningsType">
<xs:sequence>
<xs:element name="warning" minOccurs="0" maxOccurs="unbounded">
<xs:complexType>
<xs:attribute name="agent" type="xs:string"/>
<xs:attribute name="reason" type="warningReasonType"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
<!--propertyType-->
<xs:complexType name="propertyType">
<xs:attribute name="name" type="xs:string" use="required"/>
</xs:complexType>
<!--cleanAgentType-->
<xs:complexType name="cleanAgentType">
<xs:sequence>
<xs:element name="property" type="propertyType" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
<xs:attribute name="name" type="xs:string" use="required"/>
</xs:complexType>
<!--agentsType-->
<xs:complexType name="agentsType">
<xs:sequence>
<xs:element name="agent" type="cleanAgentType" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
<!--in-->
<xs:element name="in">
<xs:complexType>
<xs:sequence>
<xs:element name="request">
<xs:complexType>
<xs:sequence>
<!--request body-->
<xs:element name="agents" type="agentsType"/>
<!--end-->
</xs:sequence>
<!--request attributes-->
<xs:attribute name="domain" use="required"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
<!--out-->
<xs:element name="out">
<xs:complexType>
<xs:choice>
<xs:element name="response">
<xs:complexType>
<xs:choice>
<!--all ok-->
<xs:element name="ok"/>
<!--not very bad. command works fine but some agents not exists-->
<xs:element name="warnings" type="warningsType"/>
</xs:choice>
</xs:complexType>
</xs:element>
<!--bad. command failed:-->
<xs:element name="error" type="errorType"/>
</xs:choice>
</xs:complexType>
</xs:element>
</xs:schema>
Пример 1
Запрос:
http://192.168.1.21:9999/commands/agent_clean
<?xml version="1.0" encoding="UTF-8"?>
<in>
<request domain="biysk.local">
<agents>
<agent name="516">
<property name="description"/>
<property name="custom\key\unicode2"/>
</agent>
<agent name="515"/>
</agents>
</request>
</in>
Ответ 200:
<?xml version="1.0"?>
<out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_clean.xsd">
<response>
<ok/>
</response>
</out>
Пример 2
Ответ 200 на предыдущий запрос если часть агентов не существует:
<?xml version="1.0"?>
<out
xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_clean.xsd">
<response>
<warnings>
<warning agent="555" reason="not_exists"/>
</warnings>
</response>
</out>
Пример 3
Ответ 434 на тот же самый запрос, если нет такого домена:
<?xml version="1.0" encoding="UTF-8"?>
<out
xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_clean.xsd">
<error cmd="agent_clean" reason="nocommand" body="Command not found by path /domain/d.test/cc/agent/clean"/>
</out>
Hс_agent_declare
Команда позволяет создать агентов виртуального call-центра.
Аналог команды в CoCon:
domain/<DOMAIN>/cc/agent/declare
Метод HTTP-запроса:
POST
Шаблон HTTP-запроса:
http://host:port/commands/agent_declare
Код HTTP-ответа:
- 200 – в случае успеха;
- 404 – в случае ошибки.
XSD-схема XML-файла запроса/ответа:
<?xml version="1.0" encoding="UTF-8"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified">
<xs:include schemaLocation="hc_agent_common.xsd"/>
<xs:include schemaLocation="error.xsd"/>
<!--agentsType-->
<xs:complexType name="agentsType">
<xs:sequence>
<xs:element name="agent" type="agentConfigurationType" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
<!--warningReasonType-->
<xs:simpleType name="warningReasonType">
<xs:restriction base="xs:string">
<xs:enumeration value="already_declared"/>
</xs:restriction>
</xs:simpleType>
<!--warningsType-->
<xs:complexType name="warningsType">
<xs:sequence>
<xs:element name="warning" minOccurs="0" maxOccurs="unbounded">
<xs:complexType>
<xs:attribute name="agent" type="xs:string"/>
<xs:attribute name="reason" type="warningReasonType"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
<!--in-->
<xs:element name = "in">
<xs:complexType>
<xs:sequence>
<xs:element name="request">
<xs:complexType>
<xs:sequence>
<!--request body-->
<xs:element name="agents" type="agentsType"/>
</xs:sequence>
<xs:attribute name="domain" use="required"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
<!--out-->
<xs:element name = "out">
<xs:complexType>
<xs:choice>
<xs:element name="response">
<xs:complexType>
<xs:choice>
<!--all agents was declared-->
<xs:element name="ok"/>
<!--not very bad. command works fine but some agents are already declared-->
<xs:element name="warnings" type="warningsType"/>
</xs:choice>
</xs:complexType>
</xs:element>
<!--bad. command failed:-->
<xs:element name="error" type="errorType"/>
</xs:choice>
</xs:complexType>
</xs:element>
</xs:schema>
XSD-схема hc_agent_common.xsd:
<?xml version="1.0" encoding="UTF-8"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified">
<xs:include schemaLocation="common_types.xsd"/>
<!--autoCompleteTimeoutType-->
<xs:simpleType name="autoCompleteTimeoutType">
<xs:restriction base="xs:nonNegativeInteger">
<xs:minInclusive value="0"/>
<xs:maxInclusive value="3600"/>
</xs:restriction>
</xs:simpleType>
<!--autoLogoutTimeoutType-->
<xs:simpleType name="autoLogoutTimeoutType">
<xs:restriction base="xs:nonNegativeInteger">
<xs:minInclusive value="5"/>
<xs:maxInclusive value="720"/>
</xs:restriction>
</xs:simpleType>
<xs:simpleType name="workingTimeoutType">
<xs:restriction base="xs:nonNegativeInteger">
<xs:minInclusive value="1"/>
<xs:maxInclusive value="1440"/>
</xs:restriction>
</xs:simpleType>
<!--Skills-->
<xs:complexType name="skillType">
<xs:attribute name="type" type="xs:string" use="required"/>
<xs:attribute name="subtype" type="xs:string" use="optional"/>
<xs:attribute name="level" type="xs:integer" use="required"/>
</xs:complexType>
<xs:complexType name="skillsType">
<xs:sequence>
<xs:element name="skill" type="skillType" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
<!--Custom properties-->
<xs:complexType name="customPropertyType">
<xs:attribute name="name" type="xs:string"/>
<xs:attribute name="value" type="xs:string"/>
</xs:complexType>
<xs:complexType name="customPropertiesType">
<xs:sequence>
<xs:element name="property" type="customPropertyType" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
<!--Agent configuration-->
<xs:complexType name="agentConfigurationType">
<xs:all>
<xs:element name="skills" type="skillsType" minOccurs="0"/>
<xs:element name="properties" type="customPropertiesType" minOccurs="0"/>
</xs:all>
<xs:attribute name="id" type="xs:string" use="required"/>
<xs:attribute name="password" type="xs:string" use="optional"/>
<xs:attribute name="group" type="xs:string" use="optional"/>
<xs:attribute name="description" type="xs:string" use="optional"/>
<xs:attribute name="display_name" type="xs:string" use="optional"/>
<xs:attribute name="supervisor" type="xs:boolean" use="optional"/>
<xs:attribute name="auto_complete" type="xs:boolean" use="optional"/>
<xs:attribute name="auto_complete_timeout" type="autoCompleteTimeoutType" use="optional"/>
<xs:attribute name="call_recording" type="xs:boolean" use="optional"/>
<xs:attribute name="pickup" type="xs:boolean" use="optional"/>
<xs:attribute name="load" type="xs:positiveInteger" use="optional"/>
<xs:attribute name="working_timeout" type="workingTimeoutType" use="optional"/>
<xs:attribute name="auto_logout_timeout" type="autoLogoutTimeoutType" use="optional"/>
</xs:complexType>
<!--Agent-->
<xs:complexType name="agentType">
<xs:attribute name="name" type="xs:string" use="required"/>
</xs:complexType>
</xs:schema>
Пример 1
Запрос:
http://192.168.1.21:9999/commands/agent_declare
<?xml version="1.0" encoding="UTF-8"?>
<in>
<request domain="biysk.local">
<agents>
<agent id="ag010" password="1111" group="group1" auto_complete="false" load="1" description="" supervisor="true" display_name="Фёдор" call_recording="true">
<skills>
<skill type="language" subtype="english" level="14234"/>
<skill type="fire" level="2"/>
</skills>
<properties>
<property name="custom\key\term" value="{value}"/>
<property name="custom\key\unicode" value=""Значение1""/>
</properties>
</agent>
<agent id="ag020" password="1234" group="group2" auto_complete="false" load="1" description="" supervisor="true" display_name="Vasya" call_recording="true">
<skills>
<skill type="language" subtype="russian" level="2"/>
<skill type="fire" level="21"/>
</skills>
</agent>
</agents>
</request>
</in>
Ответ 200:
<?xml version="1.0" encoding="UTF-8"?>
<out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_declare.xsd">
<response>
<ok />
</response>
</out>
Пример 2
Ответ на предыдущий запрос если некоторые агенты уже существуют:
<?xml version="1.0" encoding="UTF-8"?>
<out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_declare.xsd">
<response>
<warnings>
<warning agent="ag010" reason="already_declared" />
<warning agent="ag020" reason="already_declared" />
</warnings>
</response>
</out>
Пример 3
Ответ 434 на предыдущий запрос, если нет такого домена:
<?xml version="1.0" encoding="UTF-8"?>
<out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_declare.xsd">
<error cmd="agent_declare" reason="nocommand" body="Command not found by path /domain/d.test/cc/agent/declare" />
</out>
Hс_agent_info
Команда позволяет вывести информацию об агентах виртуального call-центра в режиме реального времени.
Аналог команды в CoCon:
domain/<DOMAIN>/cc/agent/info
Метод HTTP-запроса:
POST
Шаблон HTTP-запроса:
http://host:port/commands/agent_info
Код HTTP-ответа:
- 200 – в случае успеха;
- 404 – в случае ошибки.
XSD-схема XML-файла запроса/ответа:
<?xml version="1.0" encoding="UTF-8"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified">
<xs:include schemaLocation="hc_agent_common.xsd"/>
<xs:include schemaLocation="error.xsd"/>
<!--agentsType-->
<xs:complexType name="agentsType">
<xs:sequence>
<xs:element name="agent" type="agentType" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
<!--in-->
<xs:element name = "in">
<xs:complexType>
<xs:sequence>
<xs:element name="request">
<xs:complexType>
<xs:sequence>
<!--request body-->
<xs:element name="agents" type="agentsType"/>
<!--end-->
</xs:sequence>
<xs:attribute name="domain" type="xs:string" use="required"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
<!--out-->
<xs:element name = "out">
<xs:complexType>
<xs:choice>
<xs:element name="response">
<xs:complexType>
<xs:all>
<!-- response body -->
<xs:element name="agents" minOccurs="0" maxOccurs="1">
<xs:complexType>
<xs:sequence>
<xs:element name="agent" type="agentConfigurationType" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
</xs:element>
<xs:element name="warnings" minOccurs="0" maxOccurs="1">
<xs:complexType>
<xs:sequence>
<xs:element name="warning" minOccurs="0" maxOccurs="unbounded">
<xs:complexType>
<xs:attribute name="agent" type="xs:string"/>
<xs:attribute name="reason" type="xs:string"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
<!-- response end -->
</xs:all>
</xs:complexType>
</xs:element>
<!--Or error-->
<xs:element name="error" type="errorType"/>
</xs:choice>
</xs:complexType>
</xs:element>
</xs:schema>
Пример
Запрос:
http://192.168.1.21:9999/commands/agent_info
<?xml version="1.0" encoding="utf-8"?>
<in>
<request domain="biysk.local">
<agents>
<agent name="500"/>
<agent name="502"/>
<agent name="514"/>
<agent name="517"/>
</agents>
</request>
</in>
Ответ:
<?xml version="1.0"?>
<out
xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_info.xsd">
<response>
<agents>
<agent id="500" password="500500" group="ltp1" auto_complete="true" load="1" description="" supervisor="true" display_name="" call_recording="false" pickup="false" auto_complete_timeout="5" working_timeout="120">
<properties>
<property name="occupied_phone_number" value=""240101""/>
</properties>
</agent>
<agent id="502" password="500500" group="ltp1" auto_complete="true" load="1" description="" supervisor="false" display_name="" call_recording="false" pickup="false" auto_complete_timeout="5" working_timeout="120"/>
<agent id="514" password="500500" group="ltp2" auto_complete="true" load="1" description="" supervisor="false" display_name="" call_recording="false" pickup="false" auto_complete_timeout="5" working_timeout="120"/>
<agent id="517" password="500500" group="ltp2" auto_complete="true" load="1" description="" supervisor="false" display_name="" call_recording="false" pickup="false" auto_complete_timeout="5" working_timeout="120"/>
</agents>
</response>
</out>
Hс_agent_list
Команда позволяет вывести список агентов виртуального call-центра.
Аналог команды в CoCon:
domain/<DOMAIN>/cc/agent/list
Метод HTTP-запроса:
POST
Шаблон HTTP-запроса:
http://host:port/commands/agent_list
Код HTTP-ответа:
- 200 – в случае успеха;
- 404 – в случае ошибки.
XSD-схема XML-файла запроса/ответа:
<?xml version="1.0" encoding="UTF-8"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified">
<xs:include schemaLocation="hc_agent_common.xsd"/>
<!--agentsType-->
<xs:complexType name="agentsType">
<xs:sequence>
<xs:element name="agent" minOccurs="0" maxOccurs="unbounded">
<xs:complexType>
<xs:attribute name="id" type="xs:nonNegativeInteger" use="required"/>
<xs:attribute name="group" type="xs:string" use="optional"/>
<xs:attribute name="display_name" type="xs:string" use="optional"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
<xs:element name = "in">
<xs:complexType>
<xs:sequence>
<xs:element name="request">
<xs:complexType>
<xs:attribute name="domain" use="required"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
<xs:element name = "out">
<xs:complexType>
<xs:sequence>
<xs:element name="response">
<xs:complexType>
<xs:sequence>
<xs:element name = "agents" type="agentsType"/>
</xs:sequence>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
</xs:schema>
Пример
Запрос:
http://192.168.1.21:9999/commands/agent_list
<?xml version="1.0" encoding="UTF-8"?>
<in>
<request domain="biysk.local"/>
</in>
Ответ: 200
<?xml version="1.0"?>
<out
xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_list.xsd">
<response>
<agents>
<agent id="504" display_name="" group="ltp1"/>
<agent id="509" display_name="" group="ltp1"/>
<agent id="502" display_name="" group="ltp1"/>
<agent id="506" display_name="" group="ltp1"/>
<agent id="518" display_name="" group="ltp2"/>
<agent id="523" display_name="" group="ltp3"/>
<agent id="501" display_name="" group="ltp1"/>
<agent id="508" display_name="" group="ltp1"/>
<agent id="521" display_name="" group="ltp3"/>
<agent id="510" display_name="" group="ltp2"/>
<agent id="516" display_name="" group="ltp2"/>
<agent id="527" display_name="" group="ltp3"/>
<agent id="514" display_name="" group="ltp2"/>
<agent id="525" display_name="" group="ltp3"/>
<agent id="520" display_name="" group="ltp3"/>
<agent id="513" display_name="" group="ltp2"/>
<agent id="507" display_name="" group="ltp1"/>
<agent id="512" display_name="" group="ltp2"/>
<agent id="517" display_name="" group="ltp2"/>
<agent id="529" display_name="" group="ltp3"/>
<agent id="515" display_name="" group="ltp2"/>
<agent id="528" display_name="" group="ltp3"/>
<agent id="519" display_name="" group="ltp2"/>
<agent id="505" display_name="" group="ltp1"/>
<agent id="526" display_name="" group="ltp3"/>
<agent id="503" display_name="" group="ltp1"/>
<agent id="500" display_name="" group="ltp1"/>
<agent id="511" display_name="" group="ltp2"/>
<agent id="524" display_name="" group="ltp3"/>
<agent id="522" display_name="" group="ltp3"/>
</agents>
</response>
</out>
Hс_agent_remove
Команда позволяет удалить указанных агентов виртуального call-центра.
Аналог команды в CoCon:
domain/<DOMAIN>/cc/agent/remove
Метод HTTP-запроса:
POST
Шаблон HTTP-запроса:
http://host:port/commands/agent_remove
Код HTTP-ответа:
- 200 – в случае успеха;
- 404 – в случае ошибки.
XSD-схема XML-файла запроса/ответа:
<?xml version="1.0" encoding="UTF-8"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified">
<xs:include schemaLocation="hc_agent_common.xsd"/>
<xs:element name = "in">
<xs:complexType>
<xs:sequence>
<xs:element name="request">
<xs:complexType>
<xs:sequence>
<!--request body-->
<xs:element name="agents">
<xs:complexType>
<xs:sequence>
<xs:element name="agent" type="agentType" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
</xs:element>
<!--end-->
</xs:sequence>
<xs:attribute name="domain" use="required"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
<xs:element name = "out">
<xs:complexType>
<xs:sequence>
<xs:element name="response">
<xs:complexType>
<xs:sequence>
<xs:element name="ok"/>
</xs:sequence>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
</xs:element>
</xs:schema>
Пример
Запрос:
http://192.168.1.21:9999/commands/agent_remove
<?xml version="1.0" encoding="UTF-8"?>
<in>
<request domain="biysk.local">
<agents>
<agent name="519"/>
<agent name="520"/>
</agents>
</request>
</in>
Ответ:
<?xml version="1.0"?>
<out
xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_remove.xsd">
<response>
<ok/>
</response>
</out>
Hс_agent_set
Команда позволяет изменить свойства определенных агентов виртуального call-центра.
Аналог команды в CoCon:
domain/<DOMAIN>/cc/agent/set
Метод HTTP-запроса:
POST
Шаблон HTTP-запроса:
http://host:port/commands/agent_set
Код HTTP-ответа:
- 200 – в случае успеха;
- 404 – в случае ошибки.
XSD-схема XML-файла запроса/ответа:
<?xml version="1.0" encoding="UTF-8"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified">
<xs:include schemaLocation="hc_agent_common.xsd"/>
<xs:include schemaLocation="error.xsd"/>
<!--agentsType-->
<xs:complexType name="agentsType">
<xs:sequence>
<xs:element name="agent" type="agentConfigurationType" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
</xs:complexType>
<!--requestType-->
<xs:complexType name="requestType">
<xs:sequence>
<!--request body-->
<xs:element name="agents" type="agentsType"/>
</xs:sequence>
<xs:attribute name="domain" use="required"/>
</xs:complexType>
<!--responseType-->
<xs:complexType name="responseType">
<xs:choice>
<!--all ok-->
<xs:element name="ok"/>
<!--not very bad. command works fine but some agents not exists-->
<xs:element name="warnings" type="warningsType"/>
</xs:choice>
</xs:complexType>
<!--warningReasonType-->
<xs:simpleType name="warningReasonType">
<xs:restriction base="xs:string">
<xs:enumeration value="not_exists"/>
<xs:enumeration value="badarg"/>
<xs:enumeration value="unknown_error"/>
</xs:restriction>
</xs:simpleType>
<!--warningsType-->
<xs:complexType name="warningsType">
<xs:sequence>
<xs:element name="warning" minOccurs="0" maxOccurs="unbounded">
<xs:complexType>
<xs:attribute name="agent" type="xs:string" use="required"/><?xml version="1.0"?>
<out
xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_list.xsd">
<response>
<agents>
<agent id="504" display_name="" group="ltp1"/>
<agent id="509" display_name="" group="ltp1"/>
<agent id="502" display_name="" group="ltp1"/>
<agent id="506" display_name="" group="ltp1"/>
<agent id="518" display_name="" group="ltp2"/>
<agent id="523" display_name="" group="ltp3"/>
<agent id="501" display_name="" group="ltp1"/>
<agent id="508" display_name="" group="ltp1"/>
<agent id="510" display_name="" group="ltp2"/>
<agent id="521" display_name="" group="ltp3"/>
<agent id="516" display_name="" group="ltp2"/>
<agent id="514" display_name="" group="ltp2"/>
<agent id="527" display_name="" group="ltp3"/>
<agent id="525" display_name="" group="ltp3"/>
<agent id="ag020" display_name="Vasya" group="group2"/>
<agent id="520" display_name="" group="ltp3"/>
<agent id="513" display_name="" group="ltp2"/>
<agent id="507" display_name="" group="ltp1"/>
<agent id="517" display_name="" group="ltp2"/>
<agent id="512" display_name="" group="ltp2"/>
<agent id="529" display_name="" group="ltp3"/>
<agent id="515" display_name="" group="ltp2"/>
<agent id="528" display_name="" group="ltp3"/>
<agent id="519" display_name="" group="ltp2"/>
<agent id="505" display_name="" group="ltp1"/>
<agent id="ag010" display_name="Фёдор" group="group1"/>
<agent id="526" display_name="" group="ltp3"/>
<agent id="500" display_name="" group="ltp1"/>
<agent id="503" display_name="" group="ltp1"/>
<agent id="511" display_name="" group="ltp2"/>
<agent id="524" display_name="" group="ltp3"/>
<agent id="522" display_name="" group="ltp3"/>
</agents>
</response>
</out>
<xs:attribute name="reason" type="warningReasonType" use="required"/>
<xs:attribute name="body" type="xs:string" use="optional"/>
</xs:complexType>
</xs:element>
</xs:sequence>
</xs:complexType>
<!--in-->
<xs:element name="in">
<xs:complexType>
<xs:sequence>
<xs:element name="request" type="requestType"/>
</xs:sequence>
</xs:complexType>
</xs:element>
<!--out-->
<xs:element name="out">
<xs:complexType>
<xs:choice>
<xs:element name="response" type="responseType"/>
<!--bad. command failed:-->
<xs:element name="error" type="errorType"/>
</xs:choice>
</xs:complexType>
</xs:element>
</xs:schema>
Пример:
Запрос:
http://192.168.1.21:9999/commands/agent_set
<?xml version="1.0" encoding="UTF-8"?>
<in>
<request domain="biysk.local">
<agents>
<agent id="515" password="4321" group="group2" auto_complete="true" load="2" description="New description" supervisor="false" display_name="Фёдор I" call_recording="false">
<skills>
<skill type="language" subtype="english" level="1"/>
</skills>
<properties>
<property name="custom\key\term" value="{value, 1}"/>
<property name="custom\key\unicode2" value=""Значение 2""/>
</properties>
</agent>
<agent id="516" password="1122"/>
</agents>
</request>
</in>
Ответ: 200
<?xml version="1.0"?>
<out
xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_agent_set.xsd">
<response>
<ok/>
</response>
</out>