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Ключ

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Оглавление

Hс_queue_add_agent

Команда предназначена для добавления агентов в выбранную очередь call-центра.

...

Блок кода
<?xml version="1.0"?>
<out
    xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_add_agent.xsd">
    <response>
        <warnings>
            <warning agent="529" reason="not_exists"/>
        </warnings>
    </response>
</out>

Hс_queue_clean

Очистить указанные свойства очереди виртуального call-центра.

...

Блок кода
<?xml version="1.0" encoding="UTF-8"?>
<out
    xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_clean.xsd">
    <error cmd="queue_clean" reason="nocommand" body="Command not found by path /domain/biysk.local/cc/queue/qltp4/clean."/>
</out>

Hс_queue_configuration

Команда позволяет выбрать свойства очереди указанного сall-центра из БД.

...

Блок кода
<?xml version="1.0"?>
<out
    xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_configuration.xsd">
    <response>
        <queues>
            <queue name="line1" distribution_mode="random" max_wait_time="3600" description="" skill_based_distribution="false" max_distribution_attempts="3" max_distribution_duration="10" window_duration="10" remember_choice="none">
                <groups>
                    <group name="ltp1"/>
                </groups>
                <agents>
                    <agent name="509"/>
                    <agent name="508"/>
                    <agent name="507"/>
                    <agent name="506"/>
                    <agent name="505"/>
                    <agent name="504"/>
                    <agent name="503"/>
                    <agent name="502"/>
                    <agent name="501"/>
                    <agent name="500"/>
                </agents>
                <properties>
                    <property name="time_prediction\statistics\lower_threshold" value="10"/>
                    <property name="time_prediction\statistics\upper_threshold" value="1800"/>
                    <property name="time_prediction\statistics\max_count" value="100"/>
                    <property name="time_prediction\based_on" value="defined_value"/>
                    <property name="time_prediction\defined_value" value="60"/>
                    <property name="time_prediction\min_values_in_statistics" value="10"/>
                </properties>
            </queue>
            <queue name="line2" distribution_mode="random" max_wait_time="3600" description="" skill_based_distribution="false" max_distribution_attempts="3" max_distribution_duration="10" window_duration="10" remember_choice="none">
                <groups>
                    <group name="ltp2"/>
                </groups>
                <agents>
                    <agent name="519"/>
                    <agent name="518"/>
                    <agent name="517"/>
                    <agent name="516"/>
                    <agent name="515"/>
                    <agent name="514"/>
                    <agent name="513"/>
                    <agent name="512"/>
                    <agent name="511"/>
                    <agent name="510"/>
                </agents>
                <properties>
                    <property name="time_prediction\statistics\lower_threshold" value="10"/>
                    <property name="time_prediction\statistics\upper_threshold" value="1800"/>
                    <property name="time_prediction\statistics\max_count" value="100"/>
                    <property name="time_prediction\based_on" value="defined_value"/>
                    <property name="time_prediction\defined_value" value="60"/>
                    <property name="time_prediction\min_values_in_statistics" value="10"/>
                </properties>
            </queue>
            <queue name="qltp3" queue_length="16" distribution_mode="mia" max_wait_time="3600" description="" skill_based_distribution="true" max_distribution_attempts="3" max_distribution_duration="21" window_duration="15" remember_choice="strict">
                <groups>
                    <group name="group2"/>
                    <group name="group3"/>
                </groups>
                <agents>
                    <alias number="522"/>
                    <agent name="525"/>
                    <agent name="524"/>
                </agents>
                <properties>
                    <property name="time_prediction\statistics\lower_threshold" value="10"/>
                    <property name="time_prediction\statistics\upper_threshold" value="1800"/>
                    <property name="time_prediction\statistics\max_count" value="100"/>
                    <property name="time_prediction\based_on" value="defined_value"/>
                    <property name="time_prediction\defined_value" value="60"/>
                    <property name="time_prediction\min_values_in_statistics" value="10"/>
                    <property name="another\custom\property" value="[another,term]"/>
                    <property name="another\custom\property2" value="[another,new,term]"/>
                </properties>
            </queue>
        </queues>
    </response>
</out>

Hс_queue_declare

Команда позволяет создать новую очередь.

...

Блок кода
<?xml version="1.0" encoding="UTF-8"?>
<out
    xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_declare.xsd">
    <error cmd="hc_queue_declare" reason="already_declared" body="{error,already_declared}" entity="qltp3"/>
</out>

Hс_queue_list

Команда предназначена для отображения списка очередей выбранного call-центра.

...

Блок кода
<?xml version="1.0"?>
<out
    xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_list.xsd">
    <response>
        <queues>
            <queue name="line1" groups="ltp1"/>
            <queue name="line2" groups="ltp2"/>
            <queue name="qltp3" groups="group2,group3"/>
        </queues>
    </response>
</out>

Hс_queue_remove

Команда предназначена для удаления очереди из выбранного виртуального call-центра.

...

Блок кода
<?xml version="1.0"?>
<out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_remove.xsd">
  <response>
    <ok/>
  </response>
</out>

Hс_queue_remove_agent

Удалить агентов из указанной очереди call-центра.

...

Блок кода
<?xml version="1.0"?>
<out
    xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_remove_agent.xsd">
    <response>
        <warnings>
            <warning agent="525" reason="not_in_queue"/>
            <warning agent="524" reason="not_in_queue"/>
        </warnings>
    </response>
</out>

Hс_queue_set

Установить свойства очереди виртуального call-центра.

...