Оглавление |
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Hс_queue_add_agent
Команда предназначена для добавления агентов в выбранную очередь call-центра.
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Блок кода |
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<?xml version="1.0"?> <out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_add_agent.xsd"> <response> <warnings> <warning agent="529" reason="not_exists"/> </warnings> </response> </out> |
Hс_queue_clean
Очистить указанные свойства очереди виртуального call-центра.
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Блок кода |
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<?xml version="1.0" encoding="UTF-8"?> <out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_clean.xsd"> <error cmd="queue_clean" reason="nocommand" body="Command not found by path /domain/biysk.local/cc/queue/qltp4/clean."/> </out> |
Hс_queue_configuration
Команда позволяет выбрать свойства очереди указанного сall-центра из БД.
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Блок кода |
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<?xml version="1.0"?> <out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_configuration.xsd"> <response> <queues> <queue name="line1" distribution_mode="random" max_wait_time="3600" description="" skill_based_distribution="false" max_distribution_attempts="3" max_distribution_duration="10" window_duration="10" remember_choice="none"> <groups> <group name="ltp1"/> </groups> <agents> <agent name="509"/> <agent name="508"/> <agent name="507"/> <agent name="506"/> <agent name="505"/> <agent name="504"/> <agent name="503"/> <agent name="502"/> <agent name="501"/> <agent name="500"/> </agents> <properties> <property name="time_prediction\statistics\lower_threshold" value="10"/> <property name="time_prediction\statistics\upper_threshold" value="1800"/> <property name="time_prediction\statistics\max_count" value="100"/> <property name="time_prediction\based_on" value="defined_value"/> <property name="time_prediction\defined_value" value="60"/> <property name="time_prediction\min_values_in_statistics" value="10"/> </properties> </queue> <queue name="line2" distribution_mode="random" max_wait_time="3600" description="" skill_based_distribution="false" max_distribution_attempts="3" max_distribution_duration="10" window_duration="10" remember_choice="none"> <groups> <group name="ltp2"/> </groups> <agents> <agent name="519"/> <agent name="518"/> <agent name="517"/> <agent name="516"/> <agent name="515"/> <agent name="514"/> <agent name="513"/> <agent name="512"/> <agent name="511"/> <agent name="510"/> </agents> <properties> <property name="time_prediction\statistics\lower_threshold" value="10"/> <property name="time_prediction\statistics\upper_threshold" value="1800"/> <property name="time_prediction\statistics\max_count" value="100"/> <property name="time_prediction\based_on" value="defined_value"/> <property name="time_prediction\defined_value" value="60"/> <property name="time_prediction\min_values_in_statistics" value="10"/> </properties> </queue> <queue name="qltp3" queue_length="16" distribution_mode="mia" max_wait_time="3600" description="" skill_based_distribution="true" max_distribution_attempts="3" max_distribution_duration="21" window_duration="15" remember_choice="strict"> <groups> <group name="group2"/> <group name="group3"/> </groups> <agents> <alias number="522"/> <agent name="525"/> <agent name="524"/> </agents> <properties> <property name="time_prediction\statistics\lower_threshold" value="10"/> <property name="time_prediction\statistics\upper_threshold" value="1800"/> <property name="time_prediction\statistics\max_count" value="100"/> <property name="time_prediction\based_on" value="defined_value"/> <property name="time_prediction\defined_value" value="60"/> <property name="time_prediction\min_values_in_statistics" value="10"/> <property name="another\custom\property" value="[another,term]"/> <property name="another\custom\property2" value="[another,new,term]"/> </properties> </queue> </queues> </response> </out> |
Hс_queue_declare
Команда позволяет создать новую очередь.
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Блок кода |
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<?xml version="1.0" encoding="UTF-8"?> <out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_declare.xsd"> <error cmd="hc_queue_declare" reason="already_declared" body="{error,already_declared}" entity="qltp3"/> </out> |
Hс_queue_list
Команда предназначена для отображения списка очередей выбранного call-центра.
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Блок кода |
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<?xml version="1.0"?> <out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_list.xsd"> <response> <queues> <queue name="line1" groups="ltp1"/> <queue name="line2" groups="ltp2"/> <queue name="qltp3" groups="group2,group3"/> </queues> </response> </out> |
Hс_queue_remove
Команда предназначена для удаления очереди из выбранного виртуального call-центра.
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Блок кода |
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<?xml version="1.0"?> <out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_remove.xsd"> <response> <ok/> </response> </out> |
Hс_queue_remove_agent
Удалить агентов из указанной очереди call-центра.
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Блок кода |
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<?xml version="1.0"?> <out xmlns:xs="http://www.w3.org/2001/XMLSchema-instance" xs:noNamespaceSchemaLocation="hc_queue_remove_agent.xsd"> <response> <warnings> <warning agent="525" reason="not_in_queue"/> <warning agent="524" reason="not_in_queue"/> </warnings> </response> </out> |
Hс_queue_set
Установить свойства очереди виртуального call-центра.
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