Q: The controller does not appear in the device list.

A: Try the following options:

1) Check the power on the unit and make sure it is plugged in and the display is working;

2) Check the network availability of the device with the ping command, and make sure the DHCP server is configured correctly, including the 43 option.


Q: Card access is not available.

A: Check the configuration of the following components:

1) The worker has the correct pass number.

2) In the access pattern, the required relays are selected and the required worker is added.


Q: No camera image in the web interface.

A: When using a self-signed certificate, it is necessary for the player to confirm the certificate exclusion to view the video stream from the camera:

1) Click on the link below in your browser:

https://<IP address of the surveillance server or its DNS name>:10001/

Example: https://192.168.50.2:10001/

2) Accept the certificate exception.

3) Refresh the camera editing page.