Нотификация с информацией о разговорах оператора.
XSD-схема XML-нотификации:
<?xml version="1.0" encoding="UTF-8"?> <xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified"> <!--AutoCompleteTimeout--> <xs:simpleType name="AutoCompleteTimeout"> <xs:restriction base="xs:nonNegativeInteger"> <xs:minInclusive value="0"/> <xs:maxInclusive value="3600"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="ConversationStatus"> <xs:restriction base="xs:string"> <xs:enumeration value="alerting"/> <xs:enumeration value="initiating"/> <xs:enumeration value="working"/> <xs:enumeration value="fax_receiving"/> <xs:enumeration value="fax_rejecting"/> <xs:enumeration value="hold"/> <xs:enumeration value="acw"/> <xs:enumeration value="released"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="ConversationType"> <xs:restriction base="xs:string"> <xs:enumeration value="call"/> <xs:enumeration value="mail"/> <xs:enumeration value="chat"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="Direction"> <xs:restriction base="xs:string"> <xs:enumeration value="in"/> <xs:enumeration value="out"/> </xs:restriction> </xs:simpleType> <xs:complexType name="Conversation"> <xs:sequence> <xs:element name="additional_info" minOccurs="0" maxOccurs="1"> <xs:complexType> <xs:sequence> <xs:any namespace="##any" processContents="lax" minOccurs="0" maxOccurs="unbounded" /> </xs:sequence> </xs:complexType> </xs:element> </xs:sequence> <xs:attribute name="id" type="xs:string" use="required"/> <xs:attribute name="type" type="ConversationType" use="required"/> <xs:attribute name="status" type="ConversationStatus" use="required"/> <xs:attribute name="start_time" type="xs:string" use="required"/> <xs:attribute name="answer_time" type="xs:string" use="optional"/> <xs:attribute name="release_time" type="xs:string" use="optional"/> <xs:attribute name="fax_receiving_time" type="xs:string" use="optional"/> <xs:attribute name="acd" type="xs:boolean" use="required"/> <xs:attribute name="queue_id" type="xs:string" use="optional"/> <xs:attribute name="queue_description" type="xs:string" use="optional"/> <xs:attribute name="direction" type="Direction" use="required"/> <xs:attribute name="display_name_a" type="xs:string" use="required"/> <xs:attribute name="display_name_b" type="xs:string" use="required"/> <xs:attribute name="digits_a" type="xs:string" use="optional"/> <xs:attribute name="digits_b" type="xs:string" use="optional"/> <xs:attribute name="fax_receive" type="xs:boolean" use="optional"/> <xs:attribute name="ref" type="xs:string" use="required"/> <xs:attribute name="auto_complete_launched" type="xs:boolean" use="required"/> <xs:attribute name="auto_complete_timeout" type="AutoCompleteTimeout" use="optional"/> <xs:attribute name="description" type="xs:string" use="optional"/> <xs:attribute name="is_consult" type="xs:boolean" use="optional"/> <xs:attribute name="is_conference" type="xs:boolean" use="optional"/> <xs:attribute name="on_consultation" type="xs:boolean" use="optional"/> <xs:attribute name="intervention" type="xs:boolean" use="optional"/> <xs:attribute name="workitem_id" type="xs:string" use="optional"/> </xs:complexType> </xs:schema>
Пример использует технологию websocket
Пример:
В примере так же используется схема conversations_event.xsd
Уведомление по подписке:
0100000006639999200 [ { "_name": "event", "_attributes": { "name": "conversations_event", "timestamp": "2020/12/15 09:32:03", "entity": "104" }, "_content": [ { "_name": "conversations", "_content": [ { "_name": "conversation", "_attributes": { "id": "0647f406344ff68b", "call_ref": "3689684372030578994", "type": "call", "status": "alerting", "acd": "true", "direction": "in", "ref": "{<<\"0647f4061e402b4d\">>,182}", "is_consult": "false", "display_name_a": "................ 1", "display_name_b": "", "fax_receive": "true", "digits_b": "104", "digits_a": "101", "queue_id": "test_line", "queue_description": "", "start_time": "2020/12/15 09:32:03", "intervention": "true" }, "_content": [ { "_name": "additional_info" } ] } ] } ] } ]
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