Вспомогательные схемы используются в событиях или командах.
agent.xsd:
Информация об операторе.
<?xml version="1.0" encoding="UTF-8"?> <xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified"> <!-- agentStatusType --> <xs:simpleType name="AgentStatusType"> <xs:restriction base="xs:string"> <xs:enumeration value="logged_out"/> <xs:enumeration value="available"/> <xs:enumeration value="auxwork"/> </xs:restriction> </xs:simpleType> <!-- agentActivityType --> <xs:simpleType name="AgentActivityType"> <xs:restriction base="xs:string"> <xs:enumeration value="none"/> <xs:enumeration value="talking"/> <xs:enumeration value="acw"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="ChannelAvailability"> <xs:restriction base="xs:string"> <xs:enumeration value="busy"/> <xs:enumeration value="free"/> <xs:enumeration value="blocked"/> <xs:enumeration value="occupied"/> <xs:enumeration value="not_exists"/> </xs:restriction> </xs:simpleType> <xs:complexType name="Channel"> <xs:sequence> <xs:element name="additional_info"> <xs:complexType> <xs:anyAttribute/> </xs:complexType> </xs:element> </xs:sequence> <xs:attribute name="type" type="xs:string"/> <xs:attribute name="status" type="ChannelAvailability"/> </xs:complexType> <xs:complexType name="Channels"> <xs:sequence> <xs:element name="channel" type="Channel" minOccurs="0" maxOccurs="unbounded"/> </xs:sequence> </xs:complexType> <xs:complexType name="AgentInfo"> <xs:sequence> <xs:element name="channels" type="Channels"/> </xs:sequence> <xs:attribute name="agent_id" type="xs:string" use="optional"/> <xs:attribute name="display_name" type="xs:string" use="optional"/> <xs:attribute name="status" type="AgentStatusType" use="optional"/> <xs:attribute name="blocked" type="xs:boolean" use="optional"/> <xs:attribute name="activity" type="AgentActivityType" use="optional"/> <xs:attribute name="groups" type="xs:string" use="optional"/> <xs:attribute name="force_logout" type="xs:boolean" use="optional"/> <xs:attribute name="is_supervisor" type="xs:boolean" use="optional"/> </xs:complexType> </xs:schema>
call_history_common.xsd:
Типы данных истории вызовов.
<?xml version="1.0" encoding="UTF-8"?> <xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified"> <xs:simpleType name="SortType"> <xs:restriction base="xs:string"> <xs:enumeration value="asc"/> <xs:enumeration value="desc"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="ActivatedBy"> <xs:restriction base="xs:string"> <xs:enumeration value="me"/> <xs:enumeration value="remote"/> </xs:restriction> </xs:simpleType> <xs:complexType name="UrlList"> <xs:sequence> <xs:element name="url" type="xs:string" minOccurs="0" maxOccurs="unbounded"/> </xs:sequence> </xs:complexType> <xs:simpleType name="PhoneNumber"> <xs:restriction base="xs:string"> </xs:restriction> </xs:simpleType> <xs:complexType name="SSTransfer"> <xs:attribute name="activated_by" type="ActivatedBy" use="required"/> <xs:attribute name="activator" type="PhoneNumber" use="required"/> <xs:attribute name="activator_display_name" type="xs:string" use="optional"/> <xs:attribute name="participant" type="PhoneNumber" use="required"/> <xs:attribute name="participant_display_name" type="xs:string" use="optional"/> <xs:attribute name="target" type="PhoneNumber" use="required"/> <xs:attribute name="target_display_name" type="xs:string" use="optional"/> <xs:attribute name="activate_time" type="xs:string" use="required"/> <!-- дата и время --> <xs:attribute name="call_record" type="xs:string" use="optional"/> <!-- url --> <xs:attribute name="is_master" type="xs:string" use="optional"/> <!-- только для истории супервизора --> </xs:complexType> <xs:complexType name="SSList"> <xs:sequence> <xs:choice minOccurs="0" maxOccurs="unbounded"> <xs:element name="transfer" type="SSTransfer" minOccurs="0" maxOccurs="unbounded"/> </xs:choice> </xs:sequence> </xs:complexType> </xs:schema>
conversation.xsd:
Информация о разговоре.
<?xml version="1.0" encoding="UTF-8"?> <xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified" attributeFormDefault="unqualified"> <!--AutoCompleteTimeout--> <xs:simpleType name="AutoCompleteTimeout"> <xs:restriction base="xs:nonNegativeInteger"> <xs:minInclusive value="0"/> <xs:maxInclusive value="3600"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="ConversationStatus"> <xs:restriction base="xs:string"> <xs:enumeration value="alerting"/> <xs:enumeration value="initiating"/> <xs:enumeration value="working"/> <xs:enumeration value="fax_receiving"/> <xs:enumeration value="fax_rejecting"/> <xs:enumeration value="hold"/> <xs:enumeration value="acw"/> <xs:enumeration value="released"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="ConversationType"> <xs:restriction base="xs:string"> <xs:enumeration value="call"/> <xs:enumeration value="mail"/> <xs:enumeration value="chat"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="Direction"> <xs:restriction base="xs:string"> <xs:enumeration value="in"/> <xs:enumeration value="out"/> </xs:restriction> </xs:simpleType> <xs:simpleType name="CCMode"> <xs:restriction base="xs:string"> <xs:enumeration value="normal"/> <xs:enumeration value="consult"/> <xs:enumeration value="consult_conference"/> </xs:restriction> </xs:simpleType> <xs:complexType name="Conversation"> <xs:sequence> <xs:element name="additional_info" minOccurs="0" maxOccurs="1"> <xs:complexType> <xs:sequence> <xs:any namespace="##any" processContents="lax" minOccurs="0" maxOccurs="unbounded" /> </xs:sequence> </xs:complexType> </xs:element> </xs:sequence> <xs:attribute name="id" type="xs:string" use="required"/> <xs:attribute name="type" type="ConversationType" use="required"/> <xs:attribute name="status" type="ConversationStatus" use="required"/> <xs:attribute name="start_time" type="xs:string" use="required"/> <xs:attribute name="answer_time" type="xs:string" use="optional"/> <xs:attribute name="release_time" type="xs:string" use="optional"/> <xs:attribute name="fax_receiving_time" type="xs:string" use="optional"/> <xs:attribute name="acd" type="xs:boolean" use="required"/> <xs:attribute name="queue_id" type="xs:string" use="optional"/> <xs:attribute name="queue_description" type="xs:string" use="optional"/> <xs:attribute name="direction" type="Direction" use="required"/> <xs:attribute name="display_name_a" type="xs:string" use="required"/> <xs:attribute name="display_name_b" type="xs:string" use="required"/> <xs:attribute name="digits_a" type="xs:string" use="optional"/> <xs:attribute name="digits_b" type="xs:string" use="optional"/> <xs:attribute name="fax_receive" type="xs:boolean" use="optional"/> <xs:attribute name="ref" type="xs:string" use="required"/> <xs:attribute name="auto_complete_launched" type="xs:boolean" use="required"/> <xs:attribute name="auto_complete_timeout" type="AutoCompleteTimeout" use="optional"/> <xs:attribute name="description" type="xs:string" use="optional"/> <xs:attribute name="is_consult" type="xs:boolean" use="optional"/> </xs:complexType> </xs:schema>
error.xsd:
Информация об ошибке.
<?xml version="1.0" encoding="UTF-8"?> <xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" id="error"> <xs:annotation> <xs:documentation xml:lang="en"> Error message for Contact-center Web API. Copyright 2014, Eltex. All rights reserved. </xs:documentation> </xs:annotation> <!-- <error> --> <xs:complexType name="errorType"> <xs:attribute name="cmd" type="xs:token" use="required" /> <xs:attribute name="reason" type="errorReasonType" use="required" /> <xs:attribute name="body" type="xs:string" use="optional" /> <!-- entity="[nonempty_string()]" --> <xs:attribute name="entity" type="xs:normalizedString" use="optional" /> </xs:complexType> <!-- </error> --> <!-- Error reasons description --> <xs:simpleType name="errorReasonType"> <xs:restriction base="xs:token"> <!-- common --> <xs:enumeration value="timeout" /> <!-- supervisor --> <xs:enumeration value="released" /> <xs:enumeration value="wrong_state_for_supervise" /> <xs:enumeration value="absent_leg" /> <xs:enumeration value="absent_miid" /> <xs:enumeration value="unknown_error" /> <xs:enumeration value="bad_token_info" /> <xs:enumeration value="set_error" /> <xs:enumeration value="exception" /> <xs:enumeration value="error" /> <xs:enumeration value="invalid_input_xml" /> <xs:enumeration value="nocommand" /> <xs:enumeration value="invalid_xml" /> <xs:enumeration value="bad_licence" /> <xs:enumeration value="profile_in_use" /> <xs:enumeration value="no_rights" /> <xs:enumeration value="parse_error" /> <xs:enumeration value="exit" /> <xs:enumeration value="canceled_by_user" /> <xs:enumeration value="not_exists" /> <xs:enumeration value="already_declared" /> <xs:enumeration value="badflags" /> <xs:enumeration value="badargs" /> <xs:enumeration value="badinput" /> <xs:enumeration value="aborted" /> <xs:enumeration value="no_enough_addresses" /> <xs:enumeration value="no_enough_ifaces" /> <xs:enumeration value="invalid_range" /> <xs:enumeration value="const" /> <xs:enumeration value="db_error" /> <xs:enumeration value="invalid_value" /> <xs:enumeration value="name_already_in_use"/> <xs:enumeration value="no_such_gateway"/> <xs:enumeration value="bad_gateway_type"/> <xs:enumeration value="no_signaling_gateway"/> <xs:enumeration value="no_trunk_gateway"/> <xs:enumeration value="no_such_opc"/> <xs:enumeration value="no_such_dpc"/> <xs:enumeration value="not_equal_dpc"/> <xs:enumeration value="bad_internal_iface_format"/> <xs:enumeration value="interface_already_exists"/> <xs:enumeration value="port_already_in_use"/> <xs:enumeration value="no_such_port"/> <xs:enumeration value="session_not_found"/> <xs:enumeration value="lock_not_found"/> <xs:enumeration value="already_blocked"/> <xs:enumeration value="absent_miid"/> <xs:enumeration value="already_supervise"/> <xs:enumeration value="unknown_event_subscription"/> <xs:enumeration value="cannot_perform_cmd"/> <xs:enumeration value="no_such_group" /> <xs:enumeration value="busy" /> <xs:enumeration value="not_permitted" /> <xs:enumeration value="failed" /> <!-- More reasons can be added here --> </xs:restriction> </xs:simpleType> <!-- End of error reasons description --> </xs:schema>
ss.xsd:
Информация об активированных в разговоре услугах.
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema"> <xs:complexType name="SSTransfer"> <xs:attribute name="activator" type="xs:string" use="required"> <xs:annotation> <xs:documentation xml:lang="ru"> Участник, активировавший трансфер </xs:documentation> </xs:annotation> </xs:attribute> <xs:attribute name="participant" type="xs:string" use="required"> <xs:annotation> <xs:documentation xml:lang="ru"> Этот участник изначально разговаривал с activator, и в конечном итоге стал разговаривать с target </xs:documentation> </xs:annotation> </xs:attribute> <xs:attribute name="target" type="xs:string" use="required"> <xs:annotation> <xs:documentation xml:lang="ru"> Участник на которого был осуществлен трансфер </xs:documentation> </xs:annotation> </xs:attribute> <xs:attribute name="activate_time" type="xs:string" use="required"/> </xs:complexType> </xs:schema>