Команда просмотра истории вызовов текущего оператора.
Метод HTTP-запроса:
POST
Шаблон HTTP-запроса:
http://host:port/<DOMAIN>/service/cc/arm/operator_call_history
Коды ответов:
200
XSD-схема XML-запроса/ответа:
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema">
<xs:include schemaLocation="error.xsd"/>
<xs:include schemaLocation="conversation.xsd"/>
<xs:include schemaLocation="call_history_common.xsd"/>
<xs:complexType name="CallHistory">
<xs:all>
<xs:element name="url_list" type="UrlList" minOccurs="0" maxOccurs="1"/>
<xs:element name="ss_list" type="SSList" minOccurs="0" maxOccurs="1"/>
<xs:element name="success_faxes" type="UrlList" minOccurs="0" maxOccurs="1"/>
<xs:element name="failed_faxes" type="UrlList" minOccurs="0" maxOccurs="1"/>
</xs:all>
<xs:attribute name="call_ref" type="xs:string" use="required"/>
<xs:attribute name="start_time" type="xs:string" use="required"/>
<xs:attribute name="answer_time" type="xs:string" use="optional"/>
<xs:attribute name="release_time" type="xs:string" use="required"/>
<xs:attribute name="duration" type="xs:nonNegativeInteger" use="required"/> <!-- длительность в секундах -->
<xs:attribute name="total_duration" type="xs:nonNegativeInteger" use="required"/> <!-- длительность в секундах -->
<xs:attribute name="waiting_duration" type="xs:nonNegativeInteger" use="required"/> <!-- длительность в секундах -->
<xs:attribute name="talk_duration" type="xs:nonNegativeInteger" use="required"/> <!-- длительность в секундах -->
<xs:attribute name="queue_id" type="xs:string" use="optional"/> <!-- в текущей версии если вызов не проходил через очередь
то queue_id = "", но в новой версии мы от этого избавимся -->
<xs:attribute name="direction" type="Direction" use="required"/>
<xs:attribute name="display_name" type="xs:string" use="required"/> <!-- отображаемое имя оператора, для данного вызова в истории -->
<xs:attribute name="digits" type="xs:string" use="required"/> <!-- номер оператора, для данного вызова в истории -->
<xs:attribute name="call_record" type="xs:string" use="optional"/> <!-- запись разговора со стороны оператора -->
<xs:attribute name="remote_display_name" type="xs:string" use="required"/>
<xs:attribute name="remote_digits" type="xs:string" use="optional"/>
<xs:attribute name="remote_agent_id" type="xs:string" use="optional"/>
</xs:complexType>
<!-- responseType -->
<xs:complexType name="CallHistoryList">
<xs:sequence>
<xs:element name="call_history" type="CallHistory" minOccurs="0" maxOccurs="unbounded"/>
</xs:sequence>
<xs:attribute name="tag" type="xs:string" use="optional"/> <!-- тэг, который может быть использован в дальнейшем для постраничного вывода -->
</xs:complexType>
<xs:complexType name="Filters">
<xs:attribute name="offset" type="xs:integer" use="required"/>
<xs:attribute name="limit" type="xs:integer" use="required"/>
<xs:attribute name="from_date" type="xs:string" use="optional"/>
<xs:attribute name="to_date" type="xs:string" use="optional"/>
<xs:attribute name="number" type="xs:string" use="optional"/>
<xs:attribute name="from_number" type="xs:string" use="optional"/>
<xs:attribute name="to_number" type="xs:string" use="optional"/>
<xs:attribute name="cc_agent_group" type="xs:string" use="optional"/>
<xs:attribute name="cc_agent_a_group" type="xs:string" use="optional"/>
<xs:attribute name="cc_agent_b_group" type="xs:string" use="optional"/>
<xs:attribute name="cc_agent_id" type="xs:string" use="optional"/>
<xs:attribute name="cc_agent_a_id" type="xs:string" use="optional"/>
<xs:attribute name="cc_agent_b_id" type="xs:string" use="optional"/>
<xs:attribute name="display_name" type="xs:string" use="optional"/>
<xs:attribute name="display_name_a" type="xs:string" use="optional"/>
<xs:attribute name="display_name_b" type="xs:string" use="optional"/>
<xs:attribute name="skip_incomplete" type="xs:boolean" use="optional"/>
<xs:attribute name="direction" type="Direction" use="optional"/> <!-- Направление вызова. Входящий/исходящий -->
<xs:attribute name="tag" type="xs:string" use="optional"/> <!-- Тэг возвращенный при предыдущем запросе. Используется для постраничного вывода -->
</xs:complexType>
<!-- in -->
<xs:element name="in">
<xs:complexType>
<xs:all>
<xs:element name="request">
<xs:complexType>
<xs:sequence>
<xs:element name="filters" type="Filters"/>
</xs:sequence>
</xs:complexType>
</xs:element>
</xs:all>
</xs:complexType>
</xs:element>
<!-- out -->
<xs:element name="out">
<xs:complexType>
<xs:choice>
<xs:element name="response">
<xs:complexType>
<xs:sequence>
<xs:element name="history" type="CallHistoryList"/>
</xs:sequence>
<xs:attribute name="timestamp" type="xs:string"/> <!--Response timestamp -->
</xs:complexType>
</xs:element>
<xs:element name="error" type="errorType"/>
</xs:choice>
</xs:complexType>
</xs:element>
</xs:schema>
Пример использует технологию websocket
Пример:
Запрос:
0100000001590012operator_call_history
[
{
"_name": "in",
"_content": [
{
"_name": "request",
"_content": [
{
"_name": "filters",
"_attributes": {
"limit": "50"
}
}
]
}
]
}
]
Код ответа:
200
Ответ:
0100000058100012200
[
{
"_name": "out",
"_attributes": {
"xmlns:xs": "http://www.w3.org/2001/XMLSchema-instance",
"xs:noNamespaceSchemaLocation": "operator_call_history.xsd"
},
"_content": [
{
"_name": "response",
"_attributes": {
"timestamp": "2020/12/10 14:25:53"
},
"_content": [
{
"_name": "history",
"_attributes": {
"tag": "g2gEZAADdGFnZAAHaGlzdG9yeWgCZAAIZGF0ZXRpbWVoAmgDYgAAB+RhDGEKaANhDmEHYThsAAAABmgCZAALY2NfYWdlbnRfaWRtAAAAAzEwMmgCZAAPc2tpcF9pbmNvbXBsZXRlZAAEdHJ1ZWgCZAAQc2tpcF9zdXBlcnZpc2luZ2QABHRydWVoAmQACmNhbGxzX3R5cGVkAAdoaXN0b3J5aAJkAAR2aWV3aAJkAAhvcGVyYXRvcm0AAAADMTAyaAJkAAZhY3RpdmVkAAVmYWxzZWo="
},
"_content": [
{
"_name": "call_history",
"_attributes": {
"total_duration": "4",
"waiting_duration": "4",
"talk_duration": "0",
"release_reason": "released_by_system",
"digits": "102",
"remote_digits": "101",
"call_ref": "613295627",
"duration": "0",
"release_time": "2020/12/10 14:20:54",
"answer_time": "",
"start_time": "2020/12/10 14:20:50",
"direction": "in",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "13",
"waiting_duration": "7",
"talk_duration": "6",
"release_reason": "released_by_system",
"digits": "102",
"remote_digits": "101",
"call_ref": "537644738",
"duration": "5",
"release_time": "2020/12/10 14:20:45",
"answer_time": "2020/12/10 14:20:39",
"start_time": "2020/12/10 14:20:32",
"direction": "in",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "7",
"waiting_duration": "4",
"talk_duration": "3",
"release_reason": "released_by_b",
"digits": "102",
"remote_digits": "101",
"call_ref": "3834028254196687921",
"duration": "3",
"release_time": "2020/12/10 14:20:26",
"answer_time": "2020/12/10 14:20:23",
"start_time": "2020/12/10 14:20:19",
"direction": "out",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "3",
"waiting_duration": "3",
"talk_duration": "0",
"release_reason": "released_by_system",
"digits": "102",
"remote_digits": "101",
"call_ref": "4115547623",
"duration": "0",
"release_time": "2020/12/10 14:17:44",
"answer_time": "",
"start_time": "2020/12/10 14:17:41",
"direction": "in",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "10",
"waiting_duration": "5",
"talk_duration": "5",
"release_reason": "released_by_b",
"digits": "102",
"remote_digits": "101",
"call_ref": "4060321042",
"duration": "5",
"release_time": "2020/12/10 14:17:38",
"answer_time": "2020/12/10 14:17:33",
"start_time": "2020/12/10 14:17:28",
"direction": "in",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "9",
"waiting_duration": "5",
"talk_duration": "4",
"release_reason": "released_by_a",
"digits": "102",
"remote_digits": "101",
"call_ref": "7162187274952783718",
"duration": "4",
"release_time": "2020/12/10 14:17:22",
"answer_time": "2020/12/10 14:17:18",
"start_time": "2020/12/10 14:17:13",
"direction": "out",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "3",
"waiting_duration": "3",
"talk_duration": "0",
"release_reason": "released_by_system",
"digits": "102",
"remote_digits": "101",
"call_ref": "3255665922",
"duration": "0",
"release_time": "2020/12/10 14:14:19",
"answer_time": "",
"start_time": "2020/12/10 14:14:16",
"direction": "in",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "11",
"waiting_duration": "8",
"talk_duration": "3",
"release_reason": "released_by_b",
"digits": "102",
"remote_digits": "101",
"call_ref": "3171756862",
"duration": "2",
"release_time": "2020/12/10 14:14:07",
"answer_time": "2020/12/10 14:14:04",
"start_time": "2020/12/10 14:13:56",
"direction": "in",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "12",
"waiting_duration": "5",
"talk_duration": "7",
"release_reason": "released_by_a",
"digits": "102",
"remote_digits": "101",
"call_ref": "7291666691949541221",
"duration": "6",
"release_time": "2020/12/10 14:13:43",
"answer_time": "2020/12/10 14:13:36",
"start_time": "2020/12/10 14:13:31",
"direction": "out",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "8",
"waiting_duration": "4",
"talk_duration": "4",
"release_reason": "released_by_a",
"digits": "102",
"remote_digits": "101",
"call_ref": "3991933534187108144",
"duration": "3",
"release_time": "2020/12/10 14:08:45",
"answer_time": "2020/12/10 14:08:41",
"start_time": "2020/12/10 14:08:37",
"direction": "out",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
},
{
"_name": "call_history",
"_attributes": {
"total_duration": "19",
"waiting_duration": "3",
"talk_duration": "16",
"release_reason": "released_by_system",
"digits": "102",
"remote_digits": "101",
"call_ref": "1661436472",
"duration": "15",
"release_time": "2020/12/10 14:08:15",
"answer_time": "2020/12/10 14:07:59",
"start_time": "2020/12/10 14:07:56",
"direction": "in",
"call_record": "",
"remote_display_name": "................ 1",
"display_name": "",
"remote_agent_id": ""
},
"_content": [
{
"_name": "url_list"
}
]
}
]
}
]
}
]
}
]
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