Error codes table:
Code | Description | Mnemonics | Error cause. Possible solution. |
|---|---|---|---|
403 | Access is forbidden | FORBIDDEN | |
404 | The source is not found | NOT_FOUND | Check the accessibility of the server for the access point, tomcat servers operation and eltex-portal. Make sure that the portal's URL defined in SSID/VAP settings is correct. |
500 | Internal error | INTERNAL_SERVER_ERROR | Server error. Check logs for errors. |
1001 | Access point's header is missing | AP_HEADER_MISSING | HTTP header is missing, access point version 1.9 or lower is probably used. |
1002 | Access point's secret key is incorrect | AP_INCORRECT_SECRET | Verify that radius keys for an access point and a server are correct. |
1101 | BRAS is disabled | BRAS_DISABLED | Check if BRAS accessb is enabled in the Portal Constructor. |
1102 | Request BRAS parameter is missing. | BRAS_PARAM_MISSING | Check the 1101 error code and ESR BRAS license. |
1103 | BRAS session disconnect | BRAS_DISCONNECT_FAILED | Disconnect with an unknown session was sent to BRAS. |
1104 | BRAS redirection error | BRAS_ACCEPT_ERROR | Check subscriber-control settings on an ESR with BRAS. |
1105 | BRAS reject error | BRAS_REJECT_ERROR | BRAS rejected the request. |
1201 | The portal is not found | PORTAL_NOT_FOUND | Check if the Virtual portal name field in SSID/WAP settings contains an existing portal's name. |
1202 | The portal is not initialized | PORTAL_NOT_INIT | Check if the eltex-portal service operates correctly, restart it. Make sure that the portal specified in SSID/VAP settings is created and available in the Portal Conctructor. |
1301 | No tariffs are available for a user | NO_AVAILABLE_TARIFFS | Set tariffs plan in the "Tariffs plan" tab of the Portal Constructor. Make sure that tariffs are set on the selected portal. |
1401 | A language is not selected | LANGUAGE_NOT_SELECTED | Check if a language is selected in the "Language settings" tab of the Portal Constructor. |
1501 | Advertising platform integration is disabled | ADVERT_DISABLED | Check if advertising integration is enabled in the "Advertising platform" tab of the Portal Constructor. |
1502 | Advertising platform handler is missing. | ADVERT_HANDLER_MISSING | Check if some advertising platform is selected in the "Advertising platforms" tab of the Portal Constructor. Check if configuration is correct (address availability for the server, client ID). |
1601 | NGW is not available | NGW_NOT_AVAILABLE | Check if the eltex-ngs server is configured correctly. Make sure that the parameters in the "NGW access" tab of the Portal Constructor are correct. |
1701 | No authentication methods are available | NO_AUTH_METHODS_AVAILABLE | Make sure that authentication mode (ESIA, mode, confirmation methods) is selected in "Common settings" tab of the Portal Constructor. |
1801 | ESIA signature error | ESIA_SIGNATURE_ERROR | Check if ESIA Login settings in the Portal Constructor are correct. |
1802 | ESIA request error | ESIA_REQUEST_FAILED | Check if the ESIA system is available and configured correctly. |
1901 | SSID check error | SSID_CHECK_FAILED | Check if SSID is configured correctly on the access point. |
2001 | Registration error | REGISTRATION_ERROR | Check registration credentials. |
2002 | Authentication error | AUTHENTICATION_ERROR | Check auth data. |
2101 | L2 subnet is not found | L2_SUBNET_NOT_FOUND | Make sure that L2 subnet settings for BRAS in PCRF tab are correct. |
Service operation log is written to the file /var/log/eltex-portal/log_ep.txt